As an IT administrator, you may have encountered the issue where Microsoft Word and Excel try to reach the printer even when you don't want them to. This can be a nuisance, as it can cause unexpected printing and may even lead to printer errors. Fortunately, there is a way to prevent Word and Excel from trying to reach the printer.
The first step is to make sure that you have the latest version of Microsoft Office installed on your computer. This will ensure that you are using the most up-to-date versions of Word and Excel, and that any bug fixes or security updates have been applied.
Once you have the latest version of Microsoft Office installed, you can then configure Word and Excel to not try to reach the printer. To do this, you will need to open each of the applications, and then go to the File menu. From there, select Options, and then Advanced. In Advanced, you will find the “Print” section. In this section, you will want to uncheck the box next to “Send documents to the printer immediately after printing”.
This should prevent Word and Excel from trying to reach the printer. However, it is important to note that this will only work if the documents are being printed from the same computer. If you are printing from a networked printer, or from a computer that is not on the same network, then this setting will not be effective.
If you are attempting to print documents from a networked printer, then you will need to make sure that the network settings are properly configured. This may involve contacting your IT department or the printer manufacturer for assistance.
It is also important to note that even with the “Send documents to the printer immediately after printing” setting unchecked, Word and Excel may still try to reach the printer. This is because some printers have a “pre-fetch” option that can cause the applications to automatically send documents to the printer. To prevent this from happening, you will need to disable this setting on the printer.
By following the steps outlined above, you should be able to prevent Word and Excel from trying to reach the printer. This should help you avoid any unexpected printing, and should help to prevent any printer errors that may occur. If you have any further questions or concerns, it is best to contact your IT department or the printer manufacturer for further assistance.