Q: Cisco VPN Client hangs at \opening cert store\
A: If you are experiencing issues with the Cisco VPN Client hanging at the “opening cert store” message, there are a few potential solutions you can try.
Firstly, you should make sure that the client is installed with the current version of the software. If there is an outdated version installed, it may be causing the issue. To check the version, open the client and select “Help” then “About”.
If this does not work, it is recommended that you uninstall and reinstall the client. During the reinstallation, it is important to select the option to “Repair” the installation rather than “Uninstall”. This will ensure that any existing settings are preserved and the new installation will not interfere with the existing settings.
If the issue persists, you should check the user’s local profile and verify that it does not contain any invalid security certificates. To do this, open the command prompt and run the command “certutil -viewstore -enterprise”. This will display any certificates that are stored in the user’s local profile. If any invalid certificates are found, they should be removed.
If the above steps do not resolve the issue, you should check the system’s registry. To do this, open the registry editor and navigate to the key “HKEY_LOCAL_MACHINE\\SYSTEM\\CurrentControlSet\\Services\\CVirtA\\DisplayName”. The value of the key should be set to “Cisco Systems VPN Adapter”. If the value is set to something else, it should be changed to “Cisco Systems VPN Adapter”.
Finally, if the issue persists, it is recommended that you try a fresh installation of the Cisco VPN Client. To do this, uninstall the current version of the client and download the latest version from the Cisco website. During the installation, it is important to select the option to “Repair” the installation rather than “Uninstall”. This will ensure that any existing settings are preserved and the new installation will not interfere with the existing settings.
In conclusion, if you are experiencing issues with the Cisco VPN Client hanging at the “opening cert store” message, there are a few potential solutions you can try. Firstly, you should make sure that the client is installed with the current version of the software. If this does not work, it is recommended that you uninstall and reinstall the client. If the issue persists, you should check the user’s local profile and verify that it does not contain any invalid security certificates. To do this, open the command prompt and run the command “certutil -viewstore -enterprise”. If the above steps do not resolve the issue, you should check the system’s registry and change the value of the key “HKEY_LOCAL_MACHINE\\SYSTEM\\CurrentControlSet\\Services\\CVirtA\\DisplayName” to “Cisco Systems VPN Adapter”. Finally, if the issue persists, it is recommended that you try a fresh installation of the Cisco VPN Client.
